Location – Bama, Pulka and Monguno

The GBV Case Worker plays a critical role in providing timely, survivor-centered, and confidential Gender-Based Violence (GBV) case management services to individuals affected by or at risk of GBV. This position is responsible for the day-to-day identification, documentation, action planning, referral, and follow-up for survivors, in line with standard operating procedures and global guidelines. The role involves close collaboration with community structures, health, legal, and psychosocial service providers to ensure a holistic response. The GBV Case Worker also supports awareness raising, documentation, and coordination to improve the quality and accessibility of GBV services.

Key Competency

• Provide quality case management services to the target population in the implementation area.
• Uphold the Survivor-Centered Approach and Do No Harm principles in all GBV interventions.
• Apply GBV case management SOPs and IASC guidelines, ensuring appropriate documentation, confidentiality, and ethical service delivery.
• Deliver direct support to survivors through assessment, action planning, implementation, referrals, and follow-up.
• Facilitate safe, age-appropriate support and psychosocial services for survivors of gender-based violence.
• Ensure accurate data entry and timely submission of case reports and statistical updates.

Project Management

• Manage day-to-day GBV case intake, assessment, planning, referrals, and follow-up.
• Provide direct support and care for survivors, including basic information, counseling, and case management for both adults and minors.
• Ensure survivor confidentiality and safety across all interactions and case file management.
• Assess survivors’ needs, develop individualized action plans, and implement follow-up and closure processes in line with GBV case management standards.
• Submit weekly case updates, intake forms, and statistics to M&E Officers for database maintenance and analysis.
• Produce weekly, monthly, and narrative reports in collaboration with the line manager.
• Support identification and documentation of at-risk individuals, especially adolescent girls and women of reproductive age.
• Facilitate safe access to information desks and SRH services within Women and Girls Safe Spaces (WGSS).
• Contribute to awareness creation and community sensitization activities on GBV and available services.

Coordination, Specialized Interventions & Supervision

• Liaise with other service providers (health, mental health, legal, shelter, NFIs, livelihoods) to ensure timely and appropriate referrals for survivors.
• Actively participate in bi-weekly supervision meetings with SGBV/PSS Officers to review progress and address challenges.
• Maintain strong coordination with internal and external actors to ensure smooth referral pathways and service delivery.
• Ensure all field staff understand and follow established referral pathways and protocols.
• Contribute to service mapping and gap identification in collaboration with stakeholders.
• Uphold inter-agency coordination standards and collaborate with partners to strengthen community-based GBV response mechanisms.
• Share monthly narrative and statistical reports on case management outcomes and referred services.
• Provide feedback and support to PSS Officers and participate in joint planning and evaluation efforts.

Note: Women are strongly encouraged to apply.