Front Office Manager

Job title: Front Office Manager

Company: Alan&Grant

Job description: Job Description:Our client is a premier hospitality destination, renowned for its exceptional service, elegant accommodation and vibrant atmosphere.Job SummaryWe are seeking a professional and service-driven Front Office Manager to lead the front desk operations and guest experience function. The ideal candidate will be responsible for managing the front office team, ensuring smooth check-in and check-out processes, maintaining high standards of guest service, and supporting overall hotel operations. This individual will play a critical role in upholding the hotel’s reputation for luxury and comfort, ensuring every guest interaction reflects elegance and efficiency.Key ResponsibilitiesGuest Services & Operations

• Oversee daily front office operations including guest check-ins, check-outs, and concierge services.

• Ensure a consistent, high-quality guest experience aligned with the property’s luxury standards.

• Address guest concerns or complaints promptly and professionally, turning challenges into opportunities for service recovery.

• Promote in-house services and amenities including spa treatments, dining experiences, and wellness offerings.

Team Management

• Supervise, train, and support front desk staff to maintain a professional and courteous atmosphere.

• Develop and implement SOPs for the front office team to ensure operational consistency.

• Foster a culture of accountability, teamwork, and service excellence.

Reservation Coordination

• Work closely with the reservations team to ensure accurate bookings, availability tracking, and coordination of guest requests.

• Optimize room allocation and liaise with housekeeping to ensure readiness and guest satisfaction.

• Update booking sheets and relevant front office systems daily.

System & Reporting

• Manage and ensure full utilization of front office and property management systems (e.g., Opera, Amadeus, or similar).

• Generate daily, weekly, and monthly reports on occupancy, guest feedback, and operational performance.

• Monitor guest trends to support continuous improvement efforts and enhance service delivery.

Revenue Support & Collaboration

• Support revenue generation by upselling premium rooms and promoting special packages.

• Collaborate with Sales, Housekeeping, and F&B teams to ensure smooth guest transitions and operations.

• Maintain awareness of local competitors and market dynamics to inform service enhancements.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• 2–4 years of experience in a similar front office or guest services management role, preferably within a luxury or boutique hotel.

• Proficiency in hotel management systems such as Opera, Amadeus, or equivalent.

• Strong leadership and communication skills.

• Exceptional attention to detail and a guest-centric mindset.

• Ability to multitask and adapt in a dynamic, fast-paced environment.

• Demonstrated ability to lead a team with poise, professionalism, and a passion for hospitality.

Expected salary:

Location: Ikeja, Lagos State

Job date: Wed, 28 May 2025 04:31:00 GMT