Job Summary

• The Front Desk Officer is the first point of contact for members, visitors, and partners at Mitera Health HMO.
• This role is crucial for creating a positive and welcoming environment, efficiently managing inquiries, and providing administrative support.
• The ideal candidate is highly organized, possesses excellent communication skills, and is dedicated to delivering outstanding customer service in a fast-paced healthcare environment.

Key Responsibilities

• Warmly greet and welcome all members, visitors, and vendors, providing assistance and directing them appropriately.
• Manage incoming calls, directing them to the relevant departments or personnel.
• Schedule appointments and meetings for various departments, ensuring efficient t ime management.
• Maintain a tidy, organized, and professional reception area.
• Handle incoming and outgoing correspondence, including mail, packages, and deliveries.
• Process basic member inquiries regarding services, appointments, or general information, escalating complex issues to appropriate teams.
• Maintain accurate visitor logs and ensure security protocols are followed.

Qualifications & Experience

• Bachelor’s Degree or HND in Business Administration, Office Management, or a related field.
• Proven experience (1-3 years) in a front desk, reception, or administrative support role, preferably within a healthcare or HMO setting.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities with a keen eye for detail.
• Professional demeanor and appearance.
• Ability to handle difficult situations with tact and empathy. • Knowledge of basic office procedures and equipment