Job Summary

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Registers new patient, prepares correspondences and fulfill customer needs to ensure customer satisfaction.
• The Front desk acts as the face of the organization.
• Facilitates patient flow by notifying of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
• Provides information to client on insurance, co-pay and other coverage details.

Key Responsibilities
Your duties shall include, but not limited to the following:

• Providing help and advice to customers using the organization’s products or services.
• Communicating promptly, courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers’ problems,
• Producing written information for customers, often involving use of computer packages/software.
• Calling of patients in event of glasses being ready, change and rescheduling of appointments.
• Working as cashier and store keeper.
• Typing medical reports.
• Keeping ahead of developments in customer service.
• Record details of inquiries, comments, complaints and actions taken.
• Assisting in general office administration functions.
• Assisting in preparing correspondence to be sent out to clients.
• Sales of frames, lenses and accessories to customers.
• Assist patients in the selection of eyewear appropriate to their ability to pay.
• Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.
• Inventory frames and accessories weekly.
• Enter eyeglass, lens, contact lens and accessories orders in the sales book.
• Work with patients to provide patient education and how to use their new eyewear.
• Provide daily/ weekly & monthly reports.
• Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.
• Maintain a record of debtors and make phone calls to ensure payments.
• Any other duties assigned by your Manager and the Medical Director.

Qualifications

• Candidates should possess a minimum of OND qualification.
• 1+ years relevant work experience.
• Experience with Microsoft Office applications such as Word and Excel is essential.
• Experience in healthcare sector or hospital is an added advantage.
• Living in proximity to Obanikoro is mandatory.

Skills and Competencies:

• Customer Service skills.
• Good Product Knowledge.
• Attention to details.
• Market Knowledge
• Excellent oral and written communication skills.
• Must be an active Listener.
• Quality phone etiquette.
• Must be a problem solver.
• Ability to Multitask is key.
• Proficient use of MS office suite {Word, Excel and PowerPoint}.