Job Summary

• The Call Center Associate is responsible for providing exceptional services to clients/customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Key Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Route calls to appropriate resources.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements

• HND / B.Sc in Mass Communication, English Language, Linguistics and other related Social Sciences
• 2 – 3 years of experience in a call centre environment
• Previous experience in a customer support role
• Superior active listening, verbal, and written communication skills
• Proficient in relevant computer applications
• Familiarity with CRM systems and practices
• Knowledge of customer service practices and principles
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Track record of over-achieving quota
• Excellent data entry and typing skills
• Ability to handle stressful situation appropriately.

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Job Summary

• We are seeking a friendly, proactive, and customer-focused individual to join our team as a Customer Experience Associate.
• In this role, you will be responsible for ensuring patients and visitors enjoy a seamless and positive experience throughout their interactions with the hospital.
• You will serve as a brand ambassador, providing support, guidance, and engagement to strengthen patient satisfaction and loyalty.

Key Responsibilities

• Promote Lily’s brand to patients and visitors within the hospital.
• Engage with patients on the shop floor and wards to ensure they have a pleasant and worthwhile experience.
• Provide clear directions and assistance to clients in real time.
• Support patients and visitors to ensure a smooth hospital experience.
• Deliver excellent customer service to enhance patient satisfaction and retention.

Qualifications

• OND/HND in Business Administration, Mass Communication, Hospitality, Social Sciences, or a related field.
• Minimum of 2–3 years’ experience in customer service or a client-facing role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively as part of a team.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.