As a Customer Service Representative, you will be the first point of contact for customers, ensuring they receive excellent service. Your responsibilities include:

• Responding to customer inquiries via phone, email, or in-person.
• Resolving complaints and issues promptly and efficiently.
• Maintaining up-to-date records of customer interactions.
• Ensuring adherence to the bank’s service standards and policies.
• Assisting customers with product and service information, transactions, and account management.

Skills & Requirements:

• Strong communication and interpersonal skills.
• Ability to handle customer queries with patience and professionalism.
• Relevant educational qualifications (OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields).
• Previous experience in customer service is advantageous but not mandatory.

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The ICT Specialist ensures the smooth operation of the bank’s information technology systems.

Responsibilities include:

• Installing, configuring, and maintaining IT systems and networks.
• Monitoring system performance and troubleshooting issues.
• Supporting digital banking initiatives and IT projects.
• Ensuring data security, backup, and compliance with IT policies.

Skills & Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Knowledge of network administration, database management, and software applications.
• Strong problem-solving and analytical skills.
• Experience in banking IT systems is an added advantage.

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