Job Summary

• As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:

Provide Level 2/3 SAP Application Support:

• Troubleshoot and resolve complex SAP issues
• Provide timely and effective solutions to user queries and incidents
• Perform root cause analysis and implement preventive measures
• Manage SAP Incidents and Service Requests:
  • Prioritize and manage incidents and service requests
  • Adhere to defined SLAs and KPIs
  • Escalate issues to relevant teams as needed

Job Description

• Proficient in SAP Modules – PP, QM and MM
• Good understanding of SAP Master data requirements
• Prior experience in managing SAP service requests -L1 Tickets
• Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
• Have worked in some key projects – SAP, other applications
• Good individual contributor and team player

Profile Description

• Lead and manage the Level 1 application support team for a manufacturing organization, ensuring timely and effective resolution of issues.
• Ensure the stability and optimal performance of our SAP applications.
• Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
• Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.
• Analyze and interpret data to provide insightful management reports, aiding in informed decision-making.
• Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice-versa.
• Champion continuous improvement for application support processes.

Requirements

• Minimum 8 years of hands-on experience with SAP applications.
• Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.
• Excellent analytical skills with a strong aptitude for data analysis and management reporting.
• Experience in leading and managing IT projects, particularly within SAP.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
• Proactive, problem-solving mindset with a commitment to continuous improvement.

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