We are seeking a motivated and enthusiastic SIWES intern to join our Customer Service team. The ideal candidate will assist in handling customer inquiries, providing support, and ensuring a positive customer experience while gaining practical experience in a professional setting.

Requirements:

• Current SIWES student in any discipline (preferably Business Administration, Mass Communication, or related field).
• Good communication and interpersonal skills.
• Willingness to learn and take initiative.
• Basic knowledge of Microsoft Office tools (Word, Excel, Outlook).
• A positive attitude and strong work ethic.

Benefits:

• Hands-on experience in a professional customer service environment.
• Opportunity to develop communication and problem-solving skills.
• Exposure to CRM tools and business processes.

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We are seeking a highly skilled and detail-oriented Fraud Analyst to join our dynamic Fraud Team. In this role, you will play a key part in managing fraud queries, proactively preventing fraud incidents, and ensuring the security of our customers’ finances.

Key responsibilities:

• Identifying and investigating cases of fraud across our various channels
• Implementing measures to mitigate fraud risks and prevent fraudulent activities
• Monitoring all electronic transactions to detect suspicious patterns
• Handling escalations and providing timely resolutions to fraud-related issues
• Collaborating with internal stakeholders to identify trends and implement control measures
• Providing investigative findings on reported fraud cases to customers

Requirements

• Bachelor’s degree in a relevant field
• Minimum of 1 years of experience in fraud analysis or a similar role
• Strong analytical and problem-solving skills
• Knowledge of fraud prevention techniques and technologies
• Proficiency in using fraud detection tools and software
• Excellent attention to detail and ability to work with large volumes of data
• Good communication skills and ability to collaborate effectively with cross-functional teams
• Ability to work in a fast-paced environment and handle multiple priorities