Job description

• Herbal Goodness, a mission-driven, women- and minority-owned business specializing in premium herbal supplements and superfoods, is seeking an experienced QA and Logistics Associatewho will play a key role in ensuring product quality and efficient movement of goods across the supply chain.
• This role is responsible for supporting quality assurance processes, inspecting incoming and outgoing products, maintaining compliance with organic and wellness standards, and coordinating logistics operations to ensure timely deliveries and accurate inventory management..

Key Responsibilities:

Quality Assurance:

• Conduct routine quality checks on raw materials and finished products to ensure they meet Herbal Goodness standards.
• Document inspection results, maintain accurate QA records, and report any deviations or issues.
• Support the implementation of GMP, HACCP, and other applicable food safety standards.
• Assist in investigating customer complaints related to product quality and recommend corrective actions.
• Collaborate with production and R&D teams to maintain consistent product integrity and compliance.

Logistics and Inventory:

• Coordinate with suppliers, couriers, and warehouse teams to manage inbound and outbound shipments.
• Ensure timely and accurate order fulfillment, particularly for Amazon, Walmart, and wholesale channels.
• Track and manage inventory levels, flag discrepancies, and assist with periodic inventory audits.
• Maintain accurate documentation of shipping records, packing lists, and delivery confirmations.
• Support cross-border and international shipping compliance, including customs documentation where needed.

General Support:

• Communicate clearly across teams to ensure alignment on QA and logistics tasks.
• Suggest process improvements to optimize supply chain efficiency and product quality.
• Assist with administrative tasks related to logistics, procurement, and compliance.

Qualifications:

• Bachelor’s degree or relevant experience in Logistics, Quality Assurance, Supply Chain, or a related field.
• 3-4 years of experience in a QA or logistics role, preferably within the food, wellness, or FMCG industry.
• Strong attention to detail and organizational skills.
• Familiarity with inventory systems and logistics tools; experience with Amazon/Walmart platforms is a plus.
• Understanding of organic product standards and basic regulatory requirements.
• Ability to work independently in a fast-paced, remote-friendly environment.

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Job Summary

• We are seeking an organized, detail-oriented, and proactive Senior Manager of Admin & HR to oversee and manage all HR and administrative functions within our fully remote team.
• This role is key to ensuring that we maintain strong HR practices, including talent acquisition, performance management, compliance, and employee engagement.
• The ideal candidate will have significant experience in developing and implementing policies, leading recruitment efforts, and enhancing the overall employee experience while ensuring seamless administrative operations.
• As a Senior Manager in this role, you will be instrumental in building a positive company culture, supporting employee growth, and ensuring that our workforce is equipped to meet the evolving demands of a rapidly growing business.

Key Responsibilities
Talent Acquisition & Onboarding:

• Lead full-cycle recruitment for U.S. and Nigerian roles, including job postings, sourcing, screening, interviewing, and hiring.
• Collaborate with department heads to define 30/60/90-day goals for new hires, ensuring alignment in offer letters.
• Oversee a smooth and welcoming onboarding experience using platforms like BambooHR, TalentLMS, and Scribe.
• Ensure compliance with local labor laws in offer letters, contracts, and employee documents.

Performance Management & Employee Development:

• Administer performance review cycles, ensuring managers set clear KPIs and development goals for all employees.
• Maintain and implement a skills matrix and competency mapping system.
• Coordinate leadership and employee training programs using both internal resources and external vendors.
• Support the coaching, mentoring, and development of staff across all departments.

Employee Relations & Engagement:

• Foster a positive and inclusive workplace culture, aligned with the company’s core values of empowerment and sustainability.
• Handle employee concerns, conflicts, and disputes with professionalism, fairness, and confidentiality.
• Manage quarterly team feedback loops and engagement activities, including wellness programs and company town halls.
• Oversee employee recognition programs and retention strategies, including alumni networks.

Compensation & Benefits Administration:

• Maintain up-to-date compensation and benefits structures aligned with industry standards and internal equity.
• Work closely with payroll contractors to ensure accurate and timely processing of salaries, taxes, and benefits.
• Monitor the RPP (Roles, Pay & Performance) framework to ensure alignment between job roles and compensation.
• Assist with managing health benefits, leave policies, and statutory deductions across locations.

Compliance & HR Policy Management:

• Ensure adherence to U.S. and Nigerian labor laws in all HR-related matters.
• Continuously update and enforce company policies related to leave, ethics, remote work, and employee conduct.
• Manage and maintain accurate employee records and follow proper document retention processes.
• Coordinate compliance audits and manage regulatory filing requirements.

Systems & Reporting:

• Optimize the use of HR systems, including HRIS, Google Workspace, and LMS.
• Track key HR metrics such as turnover, employee satisfaction, training completion rates, and diversity statistics.
• Prepare monthly HR dashboards and provide reports on HR performance for executive leadership.

Requirements

• 7+ years of experience in HR and administrative management, particularly with remote teams. An advanced degree, such as an MBA, and relevant HR certifications are required.
• Proven expertise in recruitment, onboarding, employee performance management, and employee engagement.
• Solid experience in policy development and training program implementation.
• Strong background in compliance management, certification handling, and document administration.
• Proficient in HRIS (Human Resources Information Systems).
• Experience with project management tools such as Notion, Asana; CRM experience is a plus.
• Excellent proficiency in Google Workspace and collaborative tools.
• Ability to effectively manage and support a diverse, remote workforce. International experience a strong plus.
• Outstanding problem-solving, data analysis, and decision-making abilities.