Job Summary:

• The Senior Sales Manager – B2G will be responsible for developing and implementing government-related sales strategies, securing large-scale government contracts, and managing high-value relationships with government bodies, ministries, agencies, and regulatory authorities. This role requires a strategic thinker, strong negotiator, and result-oriented leader who can navigate complex government procurement processes to achieve revenue targets and expand CIG Motors’ presence in the public sector market.

Key Responsibilities:

Sales Strategy & Business Development

• Develop and execute B2G sales strategies to meet and exceed assigned revenue and profitability targets.
• Identify, evaluate, and pursue government business opportunities, including bids, tenders, and RFPs.
• Ensure competitive positioning of CIG Motors’ products in all government procurement initiatives.
• Drive penetration into federal, state, and local government agencies, leveraging established relationships and networks.

Government Relations & Networking

• Build and maintain strong, long-term relationships with government officials, procurement managers, and regulatory agencies.
• Act as the primary liaison between CIG Motors and key government stakeholders.
• Attend and represent the company at government forums, trade fairs, conferences, and industry events to enhance visibility and credibility.

Contract & Negotiation Management

• Lead the negotiation of terms and conditions for high-value government contracts to protect the company’s interests.
• Oversee the end-to-end contract lifecycle, including preparation, submission, execution, and compliance monitoring.
• Ensure adherence to all government procurement regulations and guidelines.

Team Leadership & Collaboration

• Supervise and mentor the B2G sales team to achieve set targets.
• Work closely with Finance, Legal, and Operations teams to ensure timely fulfillment of government contracts.
• Provide regular updates and performance reports to senior management.

Market Intelligence & Reporting

• Conduct thorough research on government policies, procurement trends, and upcoming projects to identify opportunities.
• Monitor competitor activities in the B2G space and provide strategic insights.
• Prepare and submit accurate sales forecasts, reports, and market analysis.

Requirements

• Bachelor’s degree in Marketing, Business Administration, International Relations, or a related field.
• Master’s degree (MBA or equivalent) is an added advantage.
• Minimum of 10 years of progressive experience in sales, business development, or government relations, with at least 5 years in a senior management role.
• Proven track record of winning large government contracts and achieving sales targets.
• Strong understanding of government procurement processes, tendering systems, and compliance requirements.
• Established network within government agencies, ministries, and regulatory bodies.
• Exceptional leadership and team management skills.
• Excellent negotiation, persuasion, and presentation abilities.
• Strong business acumen and strategic thinking.
• Ability to navigate complex bureaucratic structures and close deals effectively.
• Outstanding communication and interpersonal skills.

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• The Deputy General Manager – Aftersales at CIG Motors will oversee service operations, spare parts management, customer support, and warranty administration, ensuring top-tier vehicle maintenance and customer satisfaction. This professional will develop strategies to improve efficiency, profitability, and service quality, managing workshop productivity, spare parts inventory, and revenue growth. The ideal candidate will collaborate with sales, finance, and marketing to enhance customer retention and drive business expansion. This role requires strong leadership, financial acumen, and deep automotive industry knowledge to optimize aftersales operations and maintain CIG Motors’ market leadership.

Key Responsibilities:
Aftersales Strategy & Operations

• Develop and implement an aftersales strategy aligned with the company’s overall business goals.
• Oversee the service and parts departments, ensuring operational efficiency and profitability.
• Monitor and analyze key performance indicators (KPIs) to drive improvements in service quality and customer retention.
• Ensure proper inventory management of spare parts, optimizing stock levels to reduce costs and improve availability.
• Lead initiatives to enhance workshop productivity, turnaround time, and first-time fix rates.

Customer Service & Satisfaction

• Establish and maintain high standards of customer service, ensuring customer satisfaction and loyalty.
• Develop and implement customer feedback mechanisms to improve service quality continuously.
• Resolve escalated customer complaints efficiently, ensuring customer retention.
• Collaborate with the marketing team to develop customer engagement programs and loyalty initiatives.

Financial & Revenue Growth

• Drive revenue generation from aftersales services, including repairs, maintenance, and spare parts sales.
• Set and achieve sales targets for spare parts and service packages.
• Control costs by monitoring budget expenditures, pricing strategies, and warranty claims management.
• Identify and develop new revenue streams such as extended service contracts and value-added services.

Leadership & Team Management

• Lead, train, and develop the aftersales team, including service managers, technicians, and customer service representatives.
• Implement staff training programs to enhance technical skills, product knowledge, and customer service.
• Establish and maintain a high-performance work culture within the aftersales department.
• Conduct performance evaluations and set clear objectives for team members.

Compliance & Standards

• Ensure all aftersales operations comply with local automotive regulations and company policies.
• Maintain health and safety standards in service workshops.
• Stay updated with industry trends and best practices to maintain a competitive edge.
• Ensure proper documentation and compliance with warranty policies and OEM (Original Equipment Manufacturer) guidelines.

Requirements

• Bachelor’s degree in Mechanical Engineering, Business Administration, Automotive Engineering, or a related field.
• MBA or equivalent qualification is an advantage.
• 10+ years of experience in the automotive aftersales industry, with at least 5 years in a senior managerial role.
• Proven track record in managing large-scale aftersales operations, including service workshops and parts distribution.
• Strong leadership and team management skills.
• Excellent customer relationship management skills.
• Experience with automotive diagnostic tools and service management software.
• Strong financial acumen and experience in budgeting, forecasting, and cost control.