Job Summary

• As our Field Service Engineer, you will be responsible for the maintenance of customers’ solar/energy systems.
• You will handle operations and maintenance activities in your cluster ensuring energy availability and customer satisfaction.

Responsibilities

• Handle the day-to-day operations and maintenance of solar installations across your assigned cluster to ensure systems operate efficiently and reliably.
• Handle routine inspections, preventive maintenance, and corrective repairs on solar PV systems, inverters, and batteries.
• Conduct site visits to resolve customer issues, optimize system performance, and provide hands-on troubleshooting when needed.
• Provide technical expertise in diagnosing and resolving issues related to solar panels, inverters, battery storage systems and other energy systems.
• Work with the project management team to handle installations, commissioning, maintenance, and repairs in a timely and efficient manner.
• Handle acceptance tests for deployed solar solutions and systems
• Ensure zero instances of service disruptions, being largely accountable for service uptime in your cluster.
• Ensure excellent customer experience for clients in your cluster.
• Ensure that all operation and maintenance activities performed at client locations  comply with best-in-class standards and practices.
• Perform site assessment and load analysis on prospects’ facilities where required.
• Ensure 24/7 availability for emergency callouts

Requirements & Skills
You’ll be a good fit for this role if you have:

• Minimum of a B.Eng/B.Sc in Electrical Engineering, Electrical & Electronics Engineering or a related field.
• Minimum of 4 years’ experience in solar systems and electrical wiring. 
• Good technical knowledge, diagnostic and problem-solving skills.
• Ability to learn and work on changing and emerging technologies.
• Ability to build an environment and relationship of trust and credibility with customers, to best promote Arnergy in the local market.
• People-management skills.
• Ability to evaluate and target potential customers.
• Good knowledge of Microsoft Office Suite and Google Workspace.
• A driver’s License

We’d also like to see:

• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Good communication, strong leadership qualities
• Compliance oriented, good interpersonal skills
• Excellent time management, task prioritizing and organizational ability
• High level of attention to detail.

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Responsibilities
Product Management & Engineering Support:

• Collaborate with the Product Manager to support the execution of the product roadmap, drive innovation, and ensure alignment with strategic goals.
• Assist in the preparation of Product Requirement Documents (PRDs), technical specifications, and release planning to guide development and delivery processes.
• Coordinate with cross-functional teams (Supply Chain, QA, production, Field operations, Projects) to ensure product readiness and alignment with business needs.

Product Specifications & Compliance:

• Review all product specifications and ensure conformity with industry standards and certifications (e.g. IEC).
• Lead product compliance assessments and maintain detailed records of testing outcomes.
• Validate compatibility of components and solutions before field deployment.

Product Testing, Evaluation & Reporting:

• Conduct lab-based and field-level testing for product performance, safety, environmental resilience, and durability.
• Analyze results and provide technical evaluation reports to make decisive decisions.
• Manage feedback loops between field teams and product development to guide iterative improvements.4. Production Assembly Collaboration
• Work closely with the Production and Assembly teams to validate product builds, assembly instructions, and test procedures.
• Provide technical support for resolving issues during assembly and factory acceptance testing.
• Participate in production trials and quality improvement initiatives.

Cross-Team Product Support:

• Provide ongoing product support to Field Operations, Project Implementation, and After-Sales Support teams.
• Respond to escalate product issues, perform root-cause analysis, and implement corrective actions.
• Ensure all internal stakeholders are equipped with the right product tools, manuals, and procedures.

Remote Monitoring & Solution Administration:

• Administer and monitor remote platforms for solar inverters, battery systems, and other connected products.
• Diagnose faults, communication issues, and platform errors, offering prompt resolution or escalation to relevant teams.
• Assist in firmware rollouts, platform upgrades, and performance tracking.

Innovation, R&D, and Systems Integration:

• Collaborate with the Cyber-Physical Systems team to develop and integrate in-house, innovative solutions.
• Participate in R&D initiatives aimed at enhancing current product offerings or developing next-generation energy products.
• Evaluate and recommend improvements in embedded systems, communication protocols, or integrated product functions.

Product Training & Internal Enablement:

• Organize and deliver structured training for internal teams (Sales, Field operations, Support, Installers) on:
  • Product usage and best practices
  • Installation procedures
  • New feature rollouts and updates
  • Troubleshooting guides and FAQs
• Develop training materials including user manuals, video demos, and guides.
• Conduct periodic refresher sessions and technical engagements with internal and external parties.

Requirements & Skills
You’ll be a good fit for this role if you have experience with:

• Bachelor’s Degree in Electrical engineering, Renewable Energy, Mechatronics, or related field.
• Minimum of 2–3 years’ experience in product development, system testing, or engineering support, preferably in the solar energy or embedded systems industry.
• Solid understanding of solar systems, batteries, inverters, and communication protocols(e.g., RS485, CAN, Modbus, MQTT, TCP/IP).
• Hands-on experience with test equipment, monitoring tools, and troubleshooting both hardware and software.
• Familiarity with remote monitoring portals, EMS, SCADA systems, or IoT platforms is a plus.
• Strong documentation, analytical, and cross-functional collaboration skills.
• Ability to work in a dynamic, fast-paced environment and manage multiple priorities.

Tools & Platforms (Preferred):

• Monitoring tools (e.g., Solarman, Victron VRM, ShineLink, etc.)
• Design & simulation software (e.g., AutoCAD, PVsyst, MATLAB)
• Testing equipment (e.g., multimeters, battery analyzers, network testers, Oscilloscope)
• Product tracking and ticketing systems (e.g., Jira, Confluence, Zoho)

Why Join Us?

• Collaborate with innovators transforming the energy landscape in Africa.
• Contribute to impactful solar solutions that improve reliability, accessibility, and sustainability.
• Engage in advanced R&D initiatives, working closely with cross-functional teams to support product innovation and optimization.
• Benefit from continuous learning opportunities with increasing ownership and leadership responsibilities throughout the product development lifecycle.

We’d also like to see:

• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Compliance-oriented, good interpersonal skills
• Excellent time management, task prioritizing and organizational ability
• High level of attention to deta.

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