Job Summary

• The Food & Beverage Manager will be responsible for the seamless operation and guest experience across all food and beverage outlets within the Bank’s hospitality operations.Â
• The role involves ensuring high-quality service, operational excellence, financial management, team development, and compliance with health, safety, and environmental standards.
• This position requires an experienced leader with a proven record in food and beverage/restaurant management, especially in 4 or 5-star hotel environments, capable of managing a dynamic team and contributing to the hospitality brand’s success.

Key Responsibilities
Service / Guest Experience:

• Greet and welcome guests, ensuring a seamless experience from arrival to departure.
• Anticipate and respond to customer needs and feedback.
• Resolve guest complaints promptly when escalated.
• Represent the ONOMO brand professionally and uphold guest satisfaction standards.

Operational Management:

• Oversee daily operations of restaurant, bar, room service, and banquet services.
• Ensure appropriate staffing levels and scheduling.
• Lead team briefings to align service delivery with expectations.
• Coordinate closely with kitchen and dishwashing teams.
• Inspect outlets and equipment, overseeing timely maintenance.
• Manage special events, including seminars and banquets.

Financial Management / Administration:

• Supervise procurement and stock control of catering and bar supplies.
• Oversee inventory management and financial reporting.
• Ensure accuracy in billing, cash handling, discounts, and promotions.
• Assist in budget preparation and reporting for F&B operations.

Team Management & Interdepartmental Coordination:

• Recruit, train, and supervise F&B staff, including casual workers.
• Conduct evaluations, identify training needs, and foster professional development.
• Ensure effective communication with other departments (kitchen, events, housekeeping, HR).

Sales & Marketing:

• Set monthly and daily revenue targets, training staff on upselling techniques.
• Drive revenue growth through promotions and positive customer engagement.
• Collaborate with the sales team to market the F&B offerings.

Health, Safety & Environmental Responsibility:

• Conduct routine inspections for cleanliness, hygiene, and safety.
• Ensure public and staff areas meet sanitation standards.
• Promote and implement eco-friendly practices, including energy conservation and waste management.
• Enforce staff compliance with health, safety, and emergency protocols.

Compliance Responsibilities:
Adhere to the Bank’s policies and procedures, including:

• Staff Handbook and Code of Conduct
• Anti-Money Laundering (AML) & Counter Terrorism Financing
• Anti-Bribery & Corruption
• Conflict of Interest & Insider Trading Policies
• Report any suspicious or non-compliant activities to the Compliance Department.
• Complete the Annual Compliance Training/Assessment.
• Support KYC procedures and compliance in vendor relationships.

Minimum Qualifications & Experience
Education:

• Diploma or Degree in Hospitality Management, Food and Beverage Management, or related field.

Experience:

• Minimum 10 years of F&B/restaurant management experience at a 4 or 5-star hotel.
• Proven leadership, service excellence, and financial accountability.
• Proficiency in POS systems and IT tools.

Skills:

• Fluent in English and a local language.
• Strong team management, communication, and customer service skills.
• Financial acumen for effective budgeting and reporting.
• Sales-oriented with business acumen and ethical discipline.

Key Competencies:

• Proven expertise in managing operations and coordinating hospitality services.
• Strong leadership and training skills, capable of mentoring junior colleagues.
• Effective in building internal and external stakeholder relationships.
• Adept at problem-solving and driving results in dynamic environments.
• Deep understanding of how the F&B function contributes to Afreximbank’s mission and service excellence.