Key Responsibilities

• Manage daily reservation operations and ensure accuracy of bookings
• Supervise, train, and schedule reservation staff
• Optimize room/table inventory to maximize occupancy and revenue
• Monitor booking channels (phone, email, online platforms, OTAs)
• Handle VIP, group, and special reservations
• Resolve guest inquiries, complaints, and reservation issues promptly
• Coordinate with Front Office, Sales, Revenue Management, and Operations teams
• Maintain and update reservation systems and rate structures
• Analyze booking trends, forecasts, and reports
• Ensure compliance with company policies and brand standards

Qualifications & Skills

• Bachelor’s degree in Hospitality Management or related field (preferred)
• 3–5 years of experience in reservations or front office operations
• Previous supervisory or management experience
• Strong knowledge of reservation systems (e.g., Opera, Amadeus, OpenTable, Resy)
• Excellent communication and customer service skills
• Strong organizational and analytical abilities
• Ability to work under pressure and manage multiple priorities
• Proficiency in MS Office and reporting tools

Key Competencies

• Leadership and team management
• Attention to detail
• Revenue optimization and forecasting
• Problem-solving and decision-making
• Guest-focused mindset

Work Conditions

• May require shifts, weekends, and holidays
• Fast-paced hospitality environment