Job title: Fashion customer service representative
Company: info 56478
Job description: Job DescriptionFashion customer service representative- job
WorQulture
Lagos
₦150,000 – ₦180,000 a month
Job details
Here’s how the job details align with your profile.
Pay₦150,000 – ₦180,000 a month
Job typeFull-timeLocation
LagosFull job description
Our client a (luxury fashion brand) is in need of a Customer Service Representative. As a Customer Service Representative in our fashion house, you will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience. You will serve as a brand ambassador, representing our company’s values and commitment to excellence in every customer interaction.Location: Lekki Phase 1Working Days: Mon – Saturday (Alternate Saturdays)Working hours: 9am-6pmResponsibilitiesRespond promptly to customer inquiries and complaints, resolve customers’ complaints, concerns, and feedback on all various channels including phone, emails and in-person interactions
Build and maintain strong relationships with clients, understanding their preferences, needs, and style preferences.
Assist clients with product inquiries, sizing, styling advice, and order placement, ensuring a seamless shopping experience.
Act as a brand ambassador, represent the brand with professionalism, enthusiasm, and a deep passion for fashion.
Coordinate with internal teams, including sales, marketing, and operations, to ensure timely and accurate resolution of client issues and inquiries.
Proactively reach out to clients to provide updates on new arrivals, promotions, and exclusive events, fostering ongoing engagement and loyalty.
Maintain accurate records of client interactions, inquiries, and feedback, utilizing CRM systems to track client preferences and purchase history.
Assist customers in placing orders, processing payments, and tracking shipments.
Investigate order discrepancies, shipping delays, and product issues to provide timely resolutions.
Offer personalized recommendations based on customer preferences and style preferences.
Process orders, exchanges, returns, and refunds accurately and efficiently.
Follow up with customers after purchases to ensure satisfaction and gather feedback.
Identify opportunities to upsell or cross-sell products based on customer needs and preferences.
Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software or databases.
Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
Act as a brand ambassador by promoting new collections, promotions, and brand initiatives to customers.
RequirementMinimum of a Bachelor’s degree in any related field.
Minimum 2 years experience in retail fashion in a customer service role
Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
Strong interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
Excellent problem-solving abilities, with a proactive and solution-oriented approach to addressing client needs and concerns
Proficiency in using CRM software, Microsoft Office suite, and other customer service tools.
Strong attention to detail and accuracy in order processing and data entry.
Ability to multitask and prioritize tasks in a fast-paced environment.
Passion for fashion, trends, and luxury brands, with a keen eye for style and aesthetics.
Candidates must live in close proximity to the island
Job Type: Full-timePay: ₦150,000.00 – ₦180,000.00 per monthApplication Question(s):Available to resume immediately by 24th of April
Experience:fashion sustomer service retail: 2 years (Preferred)
Expected salary:
Location: Lekki, Lagos State
Job date: Thu, 17 Apr 2025 22:14:31 GMT
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