Role Overview

• The Educational Consultant plays a key role in ensuring every learner’s academic journey is smooth, engaging, and results-driven.
• You will act as the link between parents, learners, and tutors — ensuring classes run effectively, concerns are resolved promptly, and every family receives the Brint-standard experience of excellence.
• This role demands a strong mix of communication skills, attention to detail, empathy, and academic coordination.

Key Responsibilities

• Supervise and monitor ongoing classes to ensure teaching quality and consistency.
• Handle parent communications and escalations with professionalism and empathy.
• Conduct learner follow-ups and satisfaction checks to maintain a premium experience.
• Collaborate with Tutor Success Managers to address performance issues or learner-tutor mismatches.
• Maintain accurate records of reports, surveys, and feedback in the internal system.
• Prepare weekly class performance summaries for management review.
• Support the onboarding of new learners — ensuring they are placed with the right tutors based on assessments and learning goals.
• Recommend curriculum adjustments or learning support where needed.
• Contribute ideas to improve learner retention, satisfaction, and academic growth.

Qualifications

• Bachelor’s Degree in Education, Psychology, Communication, or a related field.
• 2 – 4 years of experience in education consulting, academic coordination, or school operations (virtual or physical).
• Strong communication and problem-solving skills.
• Empathy and professionalism in dealing with parents and learners.
• Ability to multitask and work under pressure in a fast-growing environment.
• Tech-savvy: comfortable using Google Workspace, WhatsApp Business, CRM or dashboard tools.

What We Offer

• Salary: Attractive.
• Competitive salary (based on experience)
• Growth opportunities within a global-facing education company
• A dynamic, purpose-driven team culture
• Flexible work arrangements.