Duties/Responsibilities-

E-channels Processing and Support.

• Ensure the smooth operations of all e-channel products.
• Manage customer engagement on all e-products and channel platforms used.
• Conduct issuance and monitoring of the POS to merchants.
• Conduct field visits to end users.
• Engage vendors on all e-business-related activities.
• Attend to complaints on any challenge encountered in using any of the e-products.
• Provides product performance report
• Ensure adequate growth in e-channel space.
• Carry out upload of safe token files and card file processing

Disputes and Chargebacks Resolutions.

• Monitor and coordinate the dispute management space to ensure that all disputed transaction logs against PTMFB are attended to within 24 hrs.
• Ensure no loss of funds on all disputed cases logged against the bank.
• Identify failed transactions for resolution on a daily basis.
• Follow up with other institutions for the resolution of any dispute raised against us or by us.
• Follow up with Finance and Operation’s team for relevant postings.
• Provide response to the customer on the status of their dispute.

E-Reconciliation and Settlement

• Ensures all e-channel products transactions amount are duly settled to the bank’s position.
• Ensure all e-channel product transactions are timely and accurately reconciled.
• Provide proof of all channel and product transaction reconciliation.
• Identify and determine all open items from the reconciliation.
• Provides the report and proofs for audit review.
• Ensure all open items from reconciliation is duly passed to the relevant account or GL.
• Ensure the relevant settlement GL/account is impacted with the relevant figure and amount.
• Follow up with the settlement bank with pending, due or available settlement.
• Ensure to pass all relevant credit to and from settlement bank to the relevant GL/account
• Ensure no loss or amount is lost from the settlement operations
• Pass all credit and debit postings to the customer’s account with respect to refunds, uncredited funds, and reversals.
• Maintains and monitors the settlement account and the balances.
• Pass all relevant maintenance fees on channels and products being used.

Skills

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong attention to detail
• Good communication and interpersonal skills
• Ability to analyze and resolve problems efficiently
• Sound organizational and documentation skills

Qualifications – BSc in any relevant field.