Key Responsibilities

• Assign and reassign orders to 3PLs, riders, and drivers based on capacity, proximity, and resources.
• Collaborate with fellow Dispatchers to plan and batch deliveries efficiently.
• Monitor rider and driver positioning to minimize idle time.
• Handle riders’ and drivers’ inquiries or complaints quickly and professionally.
• Liaise with Customer Service and Operations teams to resolve delivery-related issues.
• Maintain high levels of customer satisfaction and compliance with company policies.
• Provide actionable feedback to improve delivery efficiency and service quality.

Requirements

• Experience in logistics, supply chain, or customer service.
• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong analytical, communication, and organizational skills.
• Proven leadership ability and a collaborative mindset.
• Solid understanding of fleet management and logistics operations.

Competencies

• Strong decision-making and problem-solving skills.
• Excellent negotiation and interpersonal abilities.
• Commitment to continuous improvement in a fast-paced environment.
• Strategic thinker with attention to detail.