Summary of the Role

We are seeking motivated Customer Support & Sales Executives who will not only provide exceptional multi-channel customer service but also coordinate sales campaigns, manage debt recovery efforts, and build lasting brand relationships across PDO’s portfolio of projects and social initiatives.

This role demands a dynamic professional skilled in empathy, persuasion, conflict resolution, and relationship selling. You will leverage CRM systems and digital communication tools to manage inquiries, sales follow-ups, and customer interactions with precision and care, ensuring seamless coordination between teams and stakeholders.

Role Expectations

• Provide outstanding customer support via email, phone, WhatsApp, and social media, handling inquiries with empathy and professionalism.
• Coordinate and support sales campaigns, including outreach, follow-ups, and closing activities to drive revenue growth and meet sales targets.
• Manage debt recovery processes with tact, patience, and clear communication to preserve positive customer relationships.
• Handle irate or challenging customers calmly and persuasively, resolving conflicts and building trust.
• Use CRM platforms and digital tools to meticulously log, track, and manage customer and sales interactions, ensuring timely follow-up and escalation when needed.
• Collaborate closely with the Founder’s personal assistant, project teams, and community managers to align messaging and share actionable insights.
• Demonstrate strong interpersonal skills rooted in human bonding, relationship selling, and service excellence. Candidates must be ready to share real-life examples of relationship-building and successful sales or service scenarios.
• Proactively identify gaps and recommend improvements to enhance customer experience, loyalty, and brand reputation.

Basic Requirements

• Proven experience in customer support, sales coordination, or client service roles with demonstrated success in managing sales pipelines and debt recovery.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zoho, Freshdesk) and digital communication platforms.
• Exceptional communication and interpersonal skills, with a strong ability to empathize, persuade, and de-escalate conflicts.
• Highly organized, detail-oriented, and able to manage multiple tasks and channels effectively under pressure.
• Socially adept and relationship-focused, with a clear understanding of relationship selling and customer loyalty strategies.
• Ability to work independently and collaboratively in a hybrid, high-performance environment.
• Experience working with personal brands, social enterprises, or multi-project organizations is a strong advantage.