Role Overview

We’re looking for a proactive and empathetic Customer Support Representative to provide excellent service to our users. This role involves assisting users with inquiries, resolving issues efficiently, and ensuring every customer enjoys a smooth and positive Picadailys experience.

Key Responsibilities

• Respond promptly to user inquiries via chat, email, and phone.
• Assist customers with onboarding, app navigation, payments, and account-related issues.
• Record and track customer feedback, issues, and resolutions.
• Collaborate with the product and tech teams to troubleshoot and escalate unresolved cases.
• Maintain a high level of product knowledge to deliver accurate information and support.
• Identify recurring issues and suggest improvements to enhance customer experience.
• Uphold Picadailys’ service standards with professionalism and empathy.

Requirements

• OND / HND / Bachelor’s degree in any field (Business, Communications, or related discipline preferred).
• 1–3 years of experience in customer support, preferably within fintech, tech, or lifestyle sectors.
• Excellent communication and problem-solving skills.
• Strong attention to detail, patience, and empathy in handling users.
• Proficiency in using CRM tools, live chat systems, and Microsoft Office/Google Workspace.
• Ability to multitask and work under minimal supervision.

What We Offer

• Competitive salary and performance bonuses.
• A friendly and collaborative work environment.
• Growth opportunities within a fast-growing fintech lifestyle brand.
• Access to exclusive Picadailys rewards and benefits.