- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 0 – 1 years
- Location Lagos
- Job Field Customer Care  , Internships / Volunteering 
Customer Success (Intern) at FlexiSAF Edusoft Limited
Customer Success (Intern)
Job responsibilities
- Support Day-to-Day Customer Tier 1 Ticket Queries: Assist in handling customer support tickets via ticketing tools (Zohodesk/Freshdesk), ensuring timely responses and issue resolution.
- Build and Maintain Effective Relationships: Establish strong, positive relationships with key client contacts to provide excellent customer service.
- Knowledge of Client Business Issues: Learn about client business challenges and how Flexisaf services can help solve them.
- Liaise with Other Teams: Collaborate with other internal teams to address and resolve client queries and business challenges.
- Monitor and Escalate Inquiries: Track the progress of customer inquiries and escalate unresolved issues to ensure timely resolution.
- Contribute to internal documentation and assist teammates in understanding and handling technical/relationship issues professionally.
- This is a paid internship with a monthly allowance range of N50,000k to N70,000k. It is also a hybrid engagement with both remote and onsite conditions.
- Important Information
- Please note that once the recruitment team has received the right number of applications, this process will close. Interested candidates are therefore advised to apply as soon as possible.
Requirements
- First degree in Computer Science or any relevant discipline; MUST have completed the mandatory National Youth Service (NYSC) as at date of application.
- 0-1 year of experience in customer-facing preferably in the SaaS Products industry.
- A passion for solving problems, especially technical ones, and delivering excellent service.
- Great communication skills, especially when responding to customer emails and inquiries.
- Strong communication and presentation skills
- A problem-solving mindset and the ability to troubleshoot technical issues under pressure.
- Proficiency with MS Office tools (Excel, Word, PowerPoint).
- A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences.
- A desire to learn and grow in customer support and success roles.
Method of Application
Interested and qualified? Go to FlexiSAF Edusoft Limited on flexisaf.zohorecruit.com to apply
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