Job Summary

• The Customer service representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.
• The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
• You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.
• If you have what it takes to be hands-on, use your initiative and charm the socks off customers then you should apply.

Duties and Responsibilities

• Respond to all customer enquiries by mail, text message, phone calls, website bookings, etc.
• Own overall relationship with customers
• Ensure retention and satisfaction of all customers
• Deliver the highest level of professional service to customers
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Understanding key customer individual needs and addressing these.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Managing the company’s social media handles.
• Keeping customers updated on the latest products in order to increase sales.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem solving methodologies to resolve customer issues.

Requirements

• OND / HND / B.Sc Degree
• 2 years Experience in customer relations or any other relevant role
• Strong written and verbal communication skills
• Excellent problem-solving skill
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Ability to work effectively with minimal supervision
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organization, and follow-through skills.
• Positive attitude focused on customer satisfaction.

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