REQUIREMENTS

• Bachelor’s degree or OND/HND in Business Administration, Mass Communication, Marketing, or a related field.
• Minimum of 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills and a customer-focused attitude.

MAJOR RESPONSIBILITIES

• Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
• Handle customer complaints, order issues, returns, and refunds in a professional manner.
• Provide accurate information about products, services, and order status.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with operations, logistics, and warehouse teams to resolve customer issues.
• Ensure high levels of customer satisfaction and support customer retention initiatives.