Job Summary

• The CSR will assist customers with inquiries, resolve issues, and ensure satisfaction.
• The ideal candidate’s responsibilities include documenting interactions, following up on issues, and collaborating to improve customer service procedures.

Responsibilities

• Ensuring that customers are satisfied with products or services by handling complaints and inquiries.
• Following up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
• Determining the quickest, most effective way to answer customers’ questions.
• Escalating queries and concerns, when necessary.
• Manage large volume of incoming phone calls.
• Handle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
• Must follow up on customers’ issues to ensure a satisfied resolution.
• Follow the team’s communication procedures, guidelines and policies.
• Build sustainable relationships and trust with customers’ accounts through open and interactive communication.

Requirements

• Bachelor’s Degree in Mass Communication, Public Relations, or a related field of study.
• Strong interpersonal and communication skills.
• Proficiency in CRM software and other sales tools.
• Ability to multi task, prioritize and manage time effectively.
• Customer orientation and ability to adapt/ respond to different kinds of characters
• Must possess excellent listening skills.