Job brief

• The Customer Service Representative serves as the primary point of contact for clients, handling inquiries, providing information on properties and services, and ensuring a positive client experience from first contact through post-sale support.
• The role is crucial in maintaining client satisfaction and supporting the company’s sales and retention goals.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, social media, or in person.
• Provide detailed information about available properties, pricing, and payment plans.
• Follow up with prospective clients and leads to nurture interest and close deals in collaboration with the sales team.
• Manage client complaints and resolve issues professionally and efficiently.
• Maintain accurate customer records and update the CRM system regularly.
• Coordinate with the sales, marketing, and operations teams to ensure seamless client service.
• Guide clients through the property purchase, rental, or investment process.
• Conduct post-sale follow-ups to ensure client satisfaction and encourage referrals.
• Prepare and share daily or weekly customer service reports with management.

Requirements

• Bachelor’s Degree or HND in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service, preferably in the real estate or hospitality sector.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office and CRM tools.
• Strong attention to detail and ability to multitask.
• A customer-first attitude with a professional and approachable demeanor.

Core Competencies:

• Customer Relationship Management
• Communication
• Problem Solving
• Sales Support 
• Time Management
• Team Collaboration
• Professionalism.