REQUIRD SKILLS TO BE A GREAT CUSTOMER SERVICE REPRESENTATIVE

• Excellent Communication Skills: Clear, concise, and friendly verbal and written communication.
• Empathy and Patience: Remain calm, composed, and understanding, even in challenging situations.
• Problem-Solving and Resourcefulness: Resolve issues efficiently, thinking critically and creatively.
• Tech Savviness: Proficiency in customer service software, tools, and technology.

PERSONAL QUALITIES

• Good communication skills: Clearly conveying solutions and explanations.
• Time management: Managing multiple customer interactions and prioritizing tasks.
• Flexibility: Being open to feedback, coaching, and process improvements and can work night shifts.