We are seeking a friendly, reliable, and customer-oriented individual to join our team as a Customer Service Officer. The CSO will serve as the first point of contact for customers, ensuring a positive shopping experience through excellent service, prompt assistance, and efficient handling of inquiries, complaints, and transactions.

Key Responsibilities

• Greet customers warmly and assist them with inquiries, product locations, and store information.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Process sales transactions, returns, and exchanges accurately at checkout counters or service desks.
• Assist with product replacements, refunds, loyalty card issues, and promotional offers.
• Ensure shelves, displays, and promotional materials are neat and well-stocked when required.
• Provide information on store policies, prices, discounts, and special offers.
• Maintain accurate records of customer interactions and transactions.
• Escalate unresolved issues to supervisors or store management.
• Support in online order pickups, delivery coordination, and customer queries related to e-commerce (if applicable).
• Ensure compliance with company policies, safety, and hygiene standards.

Qualifications & Skills

• Prior experience in retail industry preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Basic numeracy and computer literacy (POS systems, MS Office).
• Ability to work in a fast-paced, high-volume retail environment.
• Strong attention to detail and organizational skills.