Job Summary

• The Customer Service Officer is responsible for managing patient interactions and ensuring smooth clinic operations from entry to exit.
• The role involves welcoming and registering patients, maintaining accurate records, coordinating patient flow, handling inquiries, processing payments, and ensuring a professional and organized reception area.
• The officer also supports administrative, marketing, and HMO-related activities to enhance overall patient satisfaction and operational efficiency.

Key Responsibilities

• Welcome, register, and assist patients while ensuring accurate collection and updating of patient information.
• Coordinate patient flow and communicate efficiently between patients, doctors, and HMO service providers.
• Manage appointment scheduling, reminders, and patient inquiries via phone, email, and in person.
• Process patient charges, collect payments, and handle HMO pre-authorizations and documentation.
• Maintain patient records, ensure cleanliness of the reception area, and support administrative duties.
• Engage in customer relationship management through follow-ups, notifications, and periodic marketing activities.

Requirements

• Candidates should possess a Bachelor’s Degree with 1 – 2 years relevant work experience.