Job Summary

The Customer service Officer is responsible for managing customer interactions and ensuring excellent service delivery. The role focuses on handling inquiries, orders, complaints, and follow-ups while maintaining a professional and courteous brand image.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, phone calls, emails, and social media messages.
• Handle order processing, confirmations, and customer follow-ups.
• Address complaints and resolve customer issues promptly and professionally.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex issues to management when necessary.
• Support customer retention through positive service experiences.
• Qualifications & Requirements
• Previous experience in customer service or client relations is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and emotional intelligence.
• Ability to multitask and remain calm under pressure.
• Professional, polite, and customer-focused attitude.

Key Competencies & Skills

• Customer relationship management
• Communication skills
• Problem-solving
• Organization and record-keeping
• Professional etiquette