- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 2 – 4 years
- Location Lagos
- Job Field Customer Care
Customer Service Officer at Crossover Microfinance Bank
Customer Service Officer
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist with product information, order tracking, returns, and general support.
- Maintain accurate customer records and interactions in CRM systems.
- Work closely with sales and logistics teams to ensure customer satisfaction.
- Stay informed about our products, promotions, and the latest in trends.
Requirements
- Interested candidates should possess an OND / HND / Bachelor`s Degree
- 2 – 4 years previous experience in customer service.
- Strong communication and problem-solving skills.
- Passion for sports and excellent knowledge of major sports and events.
- Ability to multitask and work in a fast-paced environment.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: recruitment@crossovermb.com using the Job Title as the subject of the mail.

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