Job Summary

• We are seeking a skilled and motivated CRO(Customer Relationship Officer) to join our dynamic team.
• If you are passionate about delivering exceptional customer experiences in real estate, building long-lasting relationships, and maximizing customer satisfaction, this is the perfect opportunity for you.

Job Description

• CROSystem Management: Maintain and update CRM systems, ensuring that all customer information is accurate, complete, and up-to-date.
• Data Analysis and Reporting: Analyze customer data to identify trends, behaviors, and opportunities for targeted marketing campaigns or enhanced customer service strategies. Generate reports to present findings to stakeholders.
• Campaign Management: Develop, execute, and monitor marketing campaigns within the CRM system, including email marketing, lead nurturing, and customer onboarding campaigns.
• Customer Segmentation: Create and manage customer segments based on behavioral, demographic, and transactional data to personalize communication and marketing efforts.
• Process Improvement: Identify and implement improvements to customer relationship processes, enhancing operational efficiency and customer satisfaction.
• System Integration: Ensure the CROintegrates seamlessly with other systems such as marketing automation tools, sales platforms, and customer service software.
• User Training and Support: Provide training and ongoing support to team members using the CRM system, ensuring they understand how to effectively leverage its tools and capabilities.
• Customer Feedback Management: Collect and analyze customer feedback, using insights to make recommendations for service improvements and product enhancements.
• Compliance and Data Security: Ensure customer data is handled in compliance with relevant regulations and company policies.

Requirements / Required Skills

• Bachelor of Science (BSc. Hons) Degree or Higher National Diploma (HND) in Mass Communication, Business Management or other applicable courses from a reputable higher institution.
• Proven work experience as a Customer Relationship Officer or in a similar role.
• Technical Proficiency: Understanding of CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM) and proficiency in using these tools to manage customer data and workflows.
• Analytical Skills: Ability to analyze large datasets to extract actionable insights and trends. Proficiency in using data analysis tools and techniques is crucial.
• Attention to Detail: Ensuring the accuracy and completeness of customer data, as well as monitoring the effectiveness of campaigns and processes.
• Problem-Solving Abilities: Identifying issues within CRM processes and systems, and developing effective solutions to address them.
• Excellent Communication Skills: Ability to communicate findings and recommendations clearly to various stakeholders, including technical and non-technical team members.
• Project Management: Strong organizational skills and the ability to manage multiple projects simultaneously, ensuring timely completion and implementation.
• Customer-Centric Mindset: Understanding customer needs and behaviors to enhance customer engagement and satisfaction.
• Interpersonal Skills: Ability to work collaboratively within teams, provide training, and support to CRM users across the organization.
• Adaptability: Staying informed about the latest CRM technologies and industry best practices to continuously improve processes and tools.