Salary: #120k – 135k

Job Summary:

We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.

Key Responsibilities:

• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
• Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
• Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
• Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
• Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
• Provide feedback to management on client needs, market trends, and potential credit risks.
• Maintain accurate records of customer interactions, repayments, and follow-up actions.

Qualifications & Experience:

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• 1–2 years of experience in credit management, customer relationship management, or collections within a financial institution.
• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to analyze loan accounts and identify payment issues proactively.
• Good problem-solving skills and ability to handle difficult situations tactfully.
• Proficient in using CRM systems and loan management software.