Role Description

• This is a full-time on-site role for a Customer Experience Officer at Zylus Group International located in Lekki.
• The Customer Experience Officer will be responsible for ensuring customer satisfaction, providing support, handling customer service inquiries, and enhancing the overall customer experience on a day-to-day basis.

Key Responsibilities

• Provide outstanding customer service to clients, addressing inquiries and resolving issues promptly.
• Manage and maintain customer relationships to ensure client satisfaction and loyalty.
• Assist clients in understanding the real estate market and guide them through the property buying or investment process.
• Effectively communicate property features and benefits to potential clients.
• Close deals by negotiating terms and conditions that meet both the company’s and clients’ needs.
• Maintain accurate and up-to-date records of client interactions and transactions.
• Collaborate with the sales team to achieve sales targets and objectives.
• Stay informed about market trends and competitor activities.
• Proximity to Lekki axis is an advantage.

Specifications / Qualifications

• National Diploma/Higher National Diploma/Bachelor’s Degree in Mass Communication, Public Administration, Business Administration, Marketing, or a related field
• 2+ years relevant work experience.
• Interpersonal Skills, Customer Satisfaction, and Customer Support abilities
• Customer Service and Customer Experience expertise
• Strong communication and problem-solving skills
• Ability to work well in a team and adapt to various customer needs
• Prior experience in a customer-facing role is preferred.