Role Summary

• We are seeking a seasoned and results-driven Credit Control Manager to join our team. S/he will be responsible for overseeing the company’s credit management function and leading the credit control team to ensure the timely collection of receivables and effective management of customer credit limits. This role will work closely with the Finance, Sales, Property/Facility Management, and Legal teams to minimize credit risk, optimize cash flow, and support the overall financial health of the organization.

Key Responsibilities

Credit Management & Control

• Develop, implement, and maintain credit control policies and procedures to ensure best practices are followed.
• Evaluate the creditworthiness of new and existing customers and set appropriate credit limits.
• Review, approve, or escalate credit applications and adjustments as required.

Debt Collection & Receivables Management

• Monitor accounts receivable ledger and ensure timely collection of outstanding debts.
• Proactively follow up on overdue accounts and negotiate payment arrangements with clients.
• Collaborate with the Legal department to initiate legal action on delinquent accounts where necessary.

Reporting & Analysis

• Prepare and present monthly credit control reports (aging analysis, DSO, bad debt provisions) to management.
• Provide insight into trends, risks, and opportunities for improving receivables and cash flow.
• Maintain accurate records of all customer interactions, disputes, and collection activities.

Collaboration & Stakeholder Management

• Liaise with the Sales and Facility Management teams to resolve customer disputes promptly.
• Guide internal teams on credit risk and customer payment performance.
• Work with Finance to ensure accurate cash allocation and reconciliation of accounts.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Professional certification (ACA, ACCA, ICAN, or equivalent) is an added advantage.
• Minimum of 5 years of experience as a Credit Control Specialist, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of credit risk assessment, debt collection processes, and financial analysis.
• Experience in real estate, facility management, or property development is highly desirable.

Skills & Competencies

• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• High attention to detail with the ability to work under pressure and meet deadlines.
• Proficiency in accounting/ERP systems (e.g., Sage, SAP, QuickBooks) and MS Excel.
• Leadership skills with the ability to motivate and manage a team effectively.