JOB SUMMARY:  

1. To oversee and coordinate the operations in the branch for effective customer service and business performance.
2. General supervision of the business development/marketing and operations arms of the branch to meet branch set targets.
3. To adhere to high ethical standard and compliance with all regulations and applicable laws
4. Ensure all credit disbursement pass through the organization’s defined processes and procedures to avoid undue exposure of branch credits to loss.
5. Ensure adequate and timely measures are put in place for remedial and loan recovery actions on delinquent accounts to minimize branch non performing risk assets.
6. Ensure that all complaints from customers and potential customers are attended to and resolved promptly.
7. Mobilize all human and material resources of the organisation to meet periodic profit targets.
8. Ensure Branch delivers efficient and courteous services in line with processes and procedures.
9. Ensure detail and effective monitoring of vault, cash and bank transactions.
10. Ensure maintenance of viable relationship with existing and potential customers to satisfy their needs and keeps them delighted, retained and committed to the organisation.
11. Ensure that clients are aware of any new products introduced by the organization.
12. Ensure timely and effective resolution of staff and clients’ conflicts, complaints and issues in the branch.
13. Attend to emerging issues in the branches promptly
14. Responsible for overall planning and inspection of cash operations and approved transactions.
15.  Any other task as may be assigned by management from time to time

KEY PERFORMANCE INDICATORS

1. Quality of Loan Portfolio in respect to PAR
2. Client retention ratio
3. Compliance & audit rating
4. Customer Satisfaction rating
5. Percentage performance relative to budget in all operational fronts

KNOWLEDGE

1. Basic accounting and budgeting knowledge
2. Good computer literacy
3. Knowledge of organizational policies
4. Knowledge of industry and competitive environment
5. Good knowledge of the bank’s products and services

SKILLS/COMPETENCIES

1. Marketing skills
2. Relationship Management
3. Leadership skills
4. Organization and Planning
5. Communication skills
6. Team Spirit/Team Building
7. Initiative, creativity & being proactive

JOB REQUIREMENTS

1. Education:  A good bachelor degree or equivalent
2. Experience:  Minimum of five (2) years post-qualification experience.