Role Description

• We are currently seeking an ambitious and energetic Content Creator who can also serve as support to our customer service. You will be the storyteller behind our online presence, capturing, creating and sharing engaging content that reflects our brand while also supporting our customer service online and offline.

Job Summary

• Create engaging content across social media.
• Build and maintain relationships with customers, clients and key personnel within third party organisations.

Responsibilities:

• Create engaging and appropriate video content for TikTok, Instagram, YouTube and other channels.
• Manage social media posting schedules for Facebook, Twitter, Instagram, LinkedIn and Twitter.
• Edit video and photo while maintaining a consistent brand aesthetics
• Escalate and resolve customer complaints professionally
• Keep records of customer interactions, process customer accounts and file documents.

Person Specifications

• Experience in content creation and customer support
• Strong skills in photo/video capture and editing (Adobe premiere, CapCut, Canvas etc.)
• Familiarity with CRM systems and practices
• Customer orientation and ability to respond to different types of characters
• Excellent communication and presentation skills