Role Overview

• The Concierge Assistant will play a pivotal role in ensuring our clients receive exceptional service at every touchpoint.
• The position involves managing bookings, liaising with vendors, handling client inquiries, and supporting the concierge team in delivering personalized services.

Key Responsibilities

• Serve as the main point of contact for clients, responding to inquiries, confirming bookings, and ensuring all requests are met with professionalism and efficiency.
• Coordinate with clients to understand their preferences and ensure that all arrangements are customized to their expectations.
• Assist in managing client bookings, including reservations, event tickets, and luxury transportation.
• Maintain an organized system for tracking client requests, preferences, and bookings.
• Establish and maintain relationships with a network of luxury vendors, including hotels, restaurants, event venues, and transport companies.
• Communicate client needs and ensure vendors deliver services to the highest standards.
• Assist in planning and coordinating client events, including managing logistics, timelines, and vendor communication.
• Provide on-the-ground support during events to ensure flawless execution.
• Maintain accurate records of client interactions, bookings, and vendor agreements.
• Prepare daily or weekly reports on operational activities and client satisfaction.
• Provide general administrative support to the concierge team, including scheduling, answering calls, and managing correspondence.
• Assist in maintaining office operations, ensuring all tasks are executed smoothly and on time.

Requirements

• Minimum 1 year in a customer service, hospitality, or concierge role, preferably in the luxury services industry.
• Strong communication and organizational skills.
• Ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office Suite, Google Suite, and basic project management tools (e.g., Airtable).
• Friendly, approachable, and professional demeanor.
• High attention to detail and a customer-first mindset.
• Ability to handle high-pressure situations with grace and diplomacy