Job Summary

• The Collections Officer is responsible for recovering outstanding debts owed to DrugStoc by managing overdue customer accounts, negotiating payment arrangements, and securing timely payments.
• The role is critical to maintaining healthy cash flow, minimizing bad debt, and balancing firm collections with positive customer relationships.

Jobs to be Done

• Debt recovery
• Receivables management
• Bad debt control
• Customer relationship management

Core Responsibilities

• Review receivables aging reports, prioritize overdue accounts, and maintain accurate debtor records.
• Contact customers with overdue balances via calls, emails, and written communication.
• Negotiate and manage payment plans in line with company policies.
• Track compliance with agreed payment terms and follow up on missed payments.
• Document all collection activities and update internal systems accordingly.
• Issue final demand notices and recommend escalation to legal or third-party recovery when required.
• Collaborate with Sales, Account Managers, and Finance to resolve disputes affecting payment.
• Prepare regular reports on collections performance, overdue balances, and recovery trends.

Core Expertise

• Strong negotiation and debt recovery skills.
• Excellent communication and relationship management abilities.
• Solid understanding of credit control, receivables, and collection processes.
• Experience with financial reporting, delinquency analysis, and compliance requirements.
• High attention to detail and strong record-keeping skills.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 2 years’ experience in collections, credit control, or accounts receivable.
• Experience in the pharmaceutical or healthcare sector is an advantage.
• Proficiency in ERP, accounting, or CRM systems.
• Knowledge of debt collection regulations and high standards of integrity.