Job Summary

• The Client Services Officer will serve as the key contact between patients, healthcare providers, and the organization, ensuring that all clients receive high-quality, timely, and compassionate service. 

Key Responsibilities

• Act as the first point of contact for patients, healthcare providers, and partners, addressing inquiries and requests with professionalism and empathy.
• Coordinate client appointments, service bookings, and follow-ups to ensure smooth and timely delivery of healthcare services.
• Provide clear and accurate information about healthcare services, test procedures, packages, and billing processes.
• Handle client concerns, complaints, or service issues promptly, ensuring resolution in line with company policies and healthcare regulations.
• Collaborate with medical, laboratory, and administrative teams to meet client needs and improve service delivery.
• Monitor patient feedback to identify areas for service improvement and report trends to management.
• Maintain accurate client records and service reports using healthcare management systems or CRM tools.
• Support marketing initiatives by informing clients of new healthcare packages, promotions, or wellness programs.

Requirements & Qualifications

• Bachelor’s Degree in Healthcare Administration, Public Health, Medical Laboratory Science, Nursing, Business Administration, or a related field.
• Experience in client services, patient relations, healthcare administration, or a similar role (1–3 years preferred).
• Strong understanding of healthcare processes, medical terminology, or laboratory services is an advantage.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to remain professional, calm, and empathetic in sensitive situations.
• Proficiency in Microsoft Office Suite and healthcare CRM or hospital management systems.
• Strong organizational and multitasking abilities in a fast-paced clinical environment.