Role Overview

• The Client Experience & Sales Associate is the first point of contact for all customers, both in-store and online. This role combines customer service, in-store and online sales, and client relationship management to ensure a positive experience for pet owners and their pets.
• You will also be responsible for reporting daily and weekly activities to the manager to support smooth operations and business growth.

Key Responsibilities

• Greet and assist walk-in customers, providing a friendly and professional experience.
• Respond promptly to online inquiries and orders.
• Advise customers on suitable products, accessories, and services for their pets.
• Build and maintain relationships with clients, following up on their pets’ needs and previous purchases.
• Manage and maintain accurate inventory records.
• Report daily sales, inventory updates, and client interactions to the Store Manager.
• Promote café services, including grooming, boarding, and veterinary care.
• Ensure the store is clean, organized, and welcoming.
• Collaborate with team members to ensure smooth day-to-day operations.

Work Environment:

• Fast-paced pet café/store with daily in-store and online customer engagement.
• Interaction with pets and pet owners on a regular basis.

Reporting:

• Daily and weekly updates to the Store Manager on sales, inventory, and client interactions.

Qualifications & Skills

• Interested candidates should possess a Bachelor’s Degree with 2-4 years experience.
• Passion for pets and basic knowledge of pet care.
• Strong interpersonal and communication skills.
• Ability to advise customers and suggest products/services effectively.
• Organized, reliable, and detail-oriented.
• Prior experience in retail, customer service, or pet care is an advantage.