Chief Operating Officer (Financial Technology)

Job title: Chief Operating Officer (Financial Technology)

Company: iRecruiters Africa

Job description: Job Description:Work Schedule: HybridThe company is seeking to hire an experienced Chief Operating Officer who will play a pivotal role in scaling and optimizing the company’s operations across all business units and subsidiaries. S/he will lead the execution of the company’s strategy, streamline day-to-day activities, and oversee end-to-end business operations, ensuring high performance, compliance, and customer satisfaction.This role requires hands-on, cross-functional leadership expertise, ideal for a seasoned operator who thrives in complex, regulated environments and is passionate about building high-performing teams and scalable infrastructure.Key Responsibilities:Strategic Leadership & Execution:§ Translate strategic business goals into operational plans aligned with§ regulatory standards and market opportunities.§ Lead cross-functional strategic initiatives to enhance customer acquisition,§ Liquidity management, FX margin optimization, and operational efficiency.§ Drive business transformation and innovation through technology adoption§ and operational restructuring.Operational Excellence & Efficiency:§ Build and scale the company’s core operational engine to support§ transaction volumes, global remittance flows, and onboarding velocity.§ Design and implement best-in-class SOPs, business process automation,§ performance dashboards, and real-time reporting.§ Improve operational resilience, reduce risk exposure, and enhance time-to-market for products and services.Regulatory & Risk Governance:§ Oversee operational compliance with local and international licensing bodies, including IMTO, MSB, CBN, FCA, NDIC, etc.§ Collaborate with Legal, Risk, and Compliance teams to implement robust control mechanisms, AML policies, and KYC governance.§ Lead regulatory audit readiness and interface with financial institutions and regulatory agencies.People & Culture Leadership:§ Build, coach, and retain high-performing teams across Operations, Customer Support, Treasury, Payments, and Infrastructure.§ Foster a performance-driven culture rooted in accountability, inclusion, transparency, and innovation.§ Develop succession plans and talent development frameworks to support scale and sustainability.Customer Success & Experience:§ Design and execute strategies to deliver a seamless and secure customer journey across all touchpoints—onboarding, KYC, support, payments, and settlements.§ Lead oversight of call center operations, customer resolution frameworks, and feedback mechanisms.§ Leverage insights and data analytics to improve service delivery and client satisfaction.Requirements§ Bachelor’s degree in business administration, Finance, Economics, or related field; MBA or relevant postgraduate qualification is an advantage.§ Minimum of 15 years of experience, with at least 5 years in a senior operations or strategic leadership role in Fintech, Payments, Banking, or FX.§ Deep understanding of cross-border payment ecosystems, licensing regimes (e.g., IMTO, MSB), and treasury operations.§ Demonstrated success leading multi-market operations, managing distributed teams, and working with regulators.§ Strong experience with compliance, audit, and risk frameworks within regulated industries.§ Exceptional analytical, problem-solving, and stakeholder management skills.§ Strong leadership presence with the ability to build alignment and influence at all levels.BenefitsCompensation: Pay ranges BTW N70m – N100m Per annum (Slightly negotiable) plus Other interesting benefits/packages

Expected salary:

Location: Lagos, Lagos State

Job date: Tue, 08 Apr 2025 22:45:22 GMT