About the Role

• As COO, you will lead the full operational engine of the business, working closely with the founders and board to ensure seamless service delivery, customer satisfaction, and efficient internal processes.
• You will manage technicians, retail partners, customer claims, logistics, and daily performance across all operational units. This is an opportunity to make a significant impact from the ground up!

Key Responsibilities

• Lead all day-to-day operations, customer service, repair coordination, and field activities.
• Build and manage the operations team (claims, support, vendor management, logistics).
• Develop and implement operational processes, SOPs, and performance standards.
• Oversee technician onboarding, training, and quality control.
• Drive partnerships with repair centers and retail outlets.
• Monitor KPIs — turnaround time, customer satisfaction, cost efficiency.
• Ensure compliance with service standards, legal requirements, and contracts.
• Work closely with the founders on business strategy and expansion.

Minimum Requirements

• Bachelor’s Degree (Business Administration, Operations, Engineering, or a related field).
• 7+ years of experience in operations management (preferably in tech, telco, fintech, retail, insurance, logistics or services).
• Demonstrated success running a high-performance operations team.
• Strong leadership, problem-solving, and communication skills.
• Ability to thrive in a fast-paced, early-stage environment with minimal supervision.
• Proficiency in technology tools and customer support systems.

Compensation

• Competitive salary.
• Performance bonuses.
• Significant growth opportunity and potential equity participation between 12-24 months based on results.