Duties and Responsibilities

• The Chief Operating Officer will provide day-to-day leadership and management in all areas of the company’s business operations (including sales, marketing, human resources, IT, administration, &operations). 
• The COO will manage the critical leadership function of strategic planning & execution. And will drive the development of the company’s business strategies to respond to market conditions and demands.
• Lead the execution of these strategies & plans operationally, cascaded to other leaders, managers and employees within the company, and manage the associated communication of important strategy elements in a systemic manner.
• The COO will work with the CFO for the development of the annual plans and budget, and ensure the reporting of business performance to executive management and other key stakeholders with emphasis on delivery of business revenue & profit objectives and major issues, risks and dependencies.
• The COO will drive focussed execution, establishing performance metrics and monitoring systems to track progress toward those goals & objectives; coach staff in achieving their goals
• As the senior officer with operations oversight, The COO will ensure that the company meets all regulatory & compliance requirements including legal, financial, human resources, operating, technology etc. by putting in place policy and processes across the business
• Other duties as assigned by the board or the Managing Director. 

Key Performance Indicators

• External stakeholder relationship management 
• Strategic Plans completed on time/year
• Percentage of Strategic Plan Implemented
• Operational Plans completed on time/year 
• Percentage of Operational Plan Implemented
• Company Operating Revenue as well as Profitability
• Cashflow generated
• Cost Efficiency/Cost Management
• Optimising operational performance 
• Increasing efficiency in operations
• Performance and agility of the operations function 
• Employee Engagement
• Corporate Culture
• Financial Reporting 
• Improvement in company’s financial metrics
• Compliance
• Company’s ethical standing
• Leadership provided &core team atmosphere
• Ability to recruit, retain and develop talented people 
• Business model innovation outside of core operations

Minimum Education Qualifications

• Masters Degree 

Required Experience 

• The best candidate for this role will be will be a strong leader, with a proven record of operational and financial acumen and excellence.
• 10+ years of experience in Executive/Senior Operations Management businesses 
• Experience in Executive/Senior Management roles in the Luxury goods industry/FMCG or CPG Industry.
• COO should have experience and be knowledgeable about how to establish systems and controls to manage a business that holds physical inventory and trades through hundreds of outlets
• Experience in the fragrances, cosmetics, health & personal care related products industry will be an advantage 
• Strategic Business Development experience required
• Extensive client relationship management experience required
• Familiarity with governance, especially in working with and managing the reporting process and sundry activities associated with a strong board having oversight functions, will be very essential.
• Experience in leveraging technology to drive revenue & enhance the customer experience required

Required Competencies 

• Leadership.
• Strategic Thinking.
• Results Driven.
• Business Acumen.
• Decision Making.
• Financial Management.