Job Purpose

• The Channel Manager – Mobile will take full ownership of the Kolomoni Mobile Applications and lead the strategy, execution, and continuous optimization of the mobile channels.
• As the key driver of mobile-first service delivery, the role ensures that the mobile app delivers seamless, reliable, secure, and engaging experiences aligned with Kolomoni’s digital financial services ecosystem.

Key Responsibilities
Mobile Strategy & Channel Development

• Define and execute the mobile channel roadmap based on customer insights and business goals.
• Translate Kolomoni’s digital vision into functional, engaging app experiences.
• Identify growth opportunities for app-driven engagement, monetization, and service delivery.

Product Ownership

• Serve as the product owner for the mobile app, leading feature enhancements, backlog prioritization, and release cycles.
• Collaborate with UI/UX, engineering, QA, and data teams to implement features and improvements.
• Ensure the app aligns with regulatory and compliance requirements (CBN, NDPR, etc.).

Cross-Functional Integration

• Act as the bridge between the mobile channel and other product initiatives such as:○ Cards & Payments
• Bills & Services
• Onboarding & Rewards (Kolotreat)
• Savings & Loans
• Business Transformation Manager
• Product Manager
• Ensure all initiatives are well-represented and optimized in the mobile experience.

User Experience & Adoption

• Drive improvements to usability, app load times, navigation, error-handling, and customer satisfaction.
• Monitor and analyze user behavior, feedback, and app store ratings for continuous enhancement.

Operations, Support, and Risk

• Ensure app uptime, stability, and incident response in collaboration with engineering and support.
• Work with customer care to resolve app-related issues and feedback trends.
• Partner with internal audit and compliance for regulatory adherence and audit readiness.

Requirements

• Bachelor’s degree in computer science, Business Administration, Information and Technology or related field.
• 4+ years of experience in mobile app/channel management (preferably in fintech, Digital services or banking).
• Strong knowledge of mobile technologies, platforms (Android/iOS), and trends.
• Data-driven mindset with proficiency in mobile analytics tools (e.g., Firebase, Mixpanel).
• Excellent communication, leadership, team player and project management skills.
• Understanding of compliance standards in financial applications.
• Mobile App Product Management or Digital Channel Management
• UI/UX coordination for mobile platforms
• Agile product development or cross-functional tech collaboration
• App Store/Play Store lifecycle management, feature rollout, and feedback loops