Role Overview

• We are looking for an experienced Card & Electronics Transaction Officer to join our dynamic team.
• This is a full-time hybrid role as a Cards & Electronics Transaction Officer located in Lagos with some remote work possible.
• The Cards & Electronics Transaction Officer will be responsible for cards and other electronics payments/settlements management. From issuance through monitoring to reporting to achieve the Bank’s electronics transaction volume target.

Job Responsibilities

• Card Product Development: Overseeing the design and launch of new card products (e.g., credit cards, prepaid cards, fuel cards) that meet customer needs and align with market trends.
• Card Operations Management: Ensuring the smooth day-to-day operation of card services, including card issuance, activation, and maintenance, as well as handling any technical issues related to card processing.
• Compliance and Risk Management: Ensuring all card-related services and transactions comply with regulatory requirements (such as PCI DSS standards) and managing risks related to fraud, data breaches, and misuse of card services.
• Vendor and Partnership Management: Liaising with external vendors, like card manufacturers, and service providers for card processing (e.g., Mastercard, Visa), and managing partnerships for co-branded or white-label card products.
• Customer Support and Issue Resolution: Handling escalated customer complaints related to cards, including fraud issues, lost or stolen cards, and technical problems.
• Card Analytics and Reporting: Monitoring the performance of card products by analyzing data on usage, transaction volume, and customer satisfaction to identify trends and areas for improvement.
• Strategic Planning: Developing strategies to grow card product usage, enhance profitability, and improve the overall customer experience.
• Cross-Department Collaboration: Working closely with other teams like marketing, IT, compliance, and customer service to ensure the success of card programs and services.

Job Requirement

• Business related degree
• 5 years card management experience in the financial services sector
• Proven experience of managing effective and efficient completion of debit and credit cards processing functions and support
• Proven experience in management of cards business project
• Proven experience development and management of strategic partnerships to grow card business
• Highly efficient cross-functional team management
• Sound planning and organizational skills with ability to work with minimal supervision
• Active Listening and Communication Skills.
• Time management skill.
• Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c)
• Experience in use of core bank application/solution is compulsory