The Role

• We’re hiring a Business Operations Manager to sharpen our processes end-to-end, elevate customer/patient outcomes, and coach our team to world-class execution. You’ll turn vision into daily discipline: clear SOPs, clean data, smooth fulfillment, and a culture that wins.

You’ll be great at this if you…

• Love structuring and diagnosing processes, you think in flows, owners, and KPIs.
• Thrive in creative independence no hand-holding, just clear goals.
• Can train leaders and lift standards across teams.
• Obsess over team culture: accountability, communication, and care.
• Believe precision and scrutiny create freedom and scale.
• Know how to build a world-class team that delivers consistently.

What you’ll do

• Map standardize, and continuously improve SOPs
• Drive customer/patient experience: SLAs, NPS/CSAT, resolution playbooks, and escalation paths.
• Own weekly operating cadence: dashboards, stand-ups, bottleneck removal, and KPI reviews.
• Coach team leads; run training for SOPs, communication, and problem-solving.
• Run post-mortems and experiments; turn insights into permanent fixes.

Requirements

• 3–6+ years in Operations/Process Improvement (healthcare, wellness, FMCG, or e-commerce preferred)
• Proven SOP design + KPI execution; strong analytical chops
• Excellent written & verbal communication; calm under pressure, decisive, kind