Job Summary

• The Business Analyst will be responsible for analyzing business requirements, identifying process improvement opportunities, and supporting the effective use of the company’s Enterprise Resource Planning (ERP) system.
• The role involves working closely with business users to resolve system issues, support process automation initiatives, and ensure data accuracy and integrity across various business functions.

Key Responsibilities

• Collaborate with various departments to understand business processes and translate them into functional system requirements.
• Provide first-level support to ERP users, ensuring prompt resolution of issues or escalation to the technical team.
• Monitor system usage and recommend process improvements to enhance operational efficiency.
• Document business requirements, user manuals, and standard operating procedures (SOPs).
• Assist in testing system enhancements, upgrades, and new modules to ensure proper functionality.
• Respond to user queries and troubleshoot ERP-related issues in a timely manner.
• Coordinate with the IT team and external vendors to resolve escalated issues.
• Conduct end-user training and orientation sessions to enhance ERP adoption and usage.
• Support the implementation of system changes with clear communication and user engagement.
• Ensure data accuracy and consistency across all business functions using the ERP system.
• Generate and analyze reports to support management decision-making.
• Identify recurring system issues and provide recommendations to prevent reoccurrence.
• Monitor compliance with internal control and data security procedures.
• Continuous Improvement & Stakeholder Engagement
• Work with process owners to review workflows and recommend automation opportunities.
• Support the implementation of new business solutions, system

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field.
• Minimum of 3–5 years of relevant experience in business analysis, ERP support, or process improvement.
• Strong understanding of ERP systems (preferably Microsoft Dynamics 365 Business Central, SAP ERP, or similar).
• Experience in requirements gathering, business process documentation, and functional testing.
• Solid knowledge of business operations such as finance, supply chain, manufacturing, or inventory management.