Job Summary

• The Business Analyst bridges business and technology functions at ipNX by aligning business needs with technical solutions, driving operational efficiency, customer satisfaction, and revenue growth.
• This role analysis business processes, identifies improvement opportunities, translates requirements into actionable solutions, and manages internal products and project lifecycles.
• By leveraging process automation and aligning IT initiatives with business strategy, the Business Analyst ensures successful project delivery and measurable business impact.

Responsibilities

• Assess business processes to identify opportunities for optimization, cost reduction, and revenue growth
• Elicit and align business requirements with technical specifications through interviews, workshops, and document analysis.
• Create and validate Software Requirements Specifications (SRS) and System Requirements Documents (SRD) to guide development teams.
• Create and validate business requirements documents, user stories, and mockups to support solution development.
• Lead stakeholder walkthroughs to ensure clarity and obtain sign-off on requirements
• Achieve alignment between business and IT teams to ensure solutions meet strategic goals
• Document ‘as –is’ processes and ‘to-be’ process, applying the knowledge of business process modelling notations to process documentations.
• Facilitate process discovery, re-engineering, improvement and analysis sessions to identify inefficiencies and recommend improvements.
• Develop sustainable improvement plans with measurable outcomes
• Identify and implement automation opportunities using tools like n8n, Microsoft Power Automate, etc
• Design and deploy automated workflows to enhance operational efficiency and customer experience.
• Measure automation impact.
• Develop project plans and timelines using methodologies like Agile, Scrum, or Waterfall.
• Track project progress, manage risks, and ensure delivery within scope and quality standards.
• Manage backlogs, prioritise features, and create user stories for development teams.
• Use tools like Jira, Zoho Project, to monitor deliverables.
• Build and maintain strong relationships with business stakeholders to understand their needs and ensure alignment with IT solutions.
• Communicate progress and outcomes effectively to ensure stakeholder buy-in.
• Leverage data and analytics to inform decision-making and identify trends that impact business performance.

Qualifications and Experience

• University Degree in Computer Science, Information Technology, Management Information System, Business Management & Other Related courses (2.2/ Upper Credit Minimum)
• 2-4 years experience as a Business Analyst/Business Process Analyst
• Professional Qualification (ECBA, CCBA, CBPP) an added advantage
• Aligning business and technical requirements for IT solutions
• Requirements elicitation and gathering, requirements analysis skills
• Business process modeling (e.g., BPMN, UML) using tools like Visio or Lucidchart.
• Process automation with tools like n8n, Power Automate, or low-code platforms
• Project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Zoho Project)
• Strong communication, problem-solving, presentation and stakeholder management skills
• Proven experience in creating BRD, SRS, and aligning business and technical requirements.
• Familiarity with process automation, product lifecycle management, and project delivery.
• Experience with tools like Jira, n8n, UiPath, Power Automate is a plus
• Understanding of workflows, processes, and their representation using standard modelling techniques.
• Strong analytical skills, ability to abstract & systematic approach to problem solving
• Proactive, high sense of responsibility as well as independent and structured way of working
• Strong communication and interpersonal skills: Listen, Observation, Written, Verbal and Non Verbal.