Job Summary:

The Branch Manager is responsible for overseeing the day-to-day operations of the branch, driving business growth, ensuring excellent customer service, and leading a team to meet performance targets. This role requires strong leadership, strategic thinking, and operational efficiency to ensure the branch’s profitability and compliance with company policies.

Responsibilities:

Business Development & Sales

• Develop and implement strategies to achieve deposit mobilization and loan disbursement targets.
• Identify new business opportunities and partnerships to grow the branch’s customer base.
• Promote the organization’s products and services to prospective clients.

Operational Management

• Ensure smooth daily operations of the branch, including customer service, cash handling, and administrative tasks.
• Monitor and manage branch expenses and profitability.
• Ensure compliance with internal policies, procedures, and regulatory requirements.

Team Leadership

• Supervise, train, and motivate branch staff to deliver high performance.
• Conduct regular staff performance evaluations and recommend development plans.
• Foster a positive and productive work environment.

Customer Relationship Management

• Maintain strong relationships with key clients and ensure high levels of customer satisfaction.
• Resolve customer complaints and issues promptly and professionally.

Risk Management & Compliance

• Ensure all branch activities comply with financial, legal, and ethical standards.
• Monitor risk indicators and implement measures to mitigate financial and operational risks.

Reporting

• Prepare and submit regular reports on branch performance, targets, and challenges to senior management.
• Provide insights and recommendations for improving branch performance.