Role summary

• The Technical Sales Manager will support Sika Nigeria’s vision, policies, and goals for increase in sales profitability and customer satisfaction, by seeking out and targeting new customers, new sales opportunities.
• The role involves initiating strategic action plans to secure both new and existing business across the Northern region of Nigeria.

General Responsibilities

• Develop and increase sales and business opportunities for Sika Nigeria
• Develop, build and maintain cordial relationships with stakeholders such as: Customers, consultants, etc.
• Manage Key Accounts and Key Projects within assigned coverage area
• Ensure prescriptive selling of the right solutions to meet the needs of the customers
• Understand credit sales management bordering on utilization and recovery.
• Improve market coverage, and develop new market segments / Application fields
• Attend and plan technical trainings/workshop/training
• Manage process of establishing a sustainable customer base, account management, product supply, technical support and customer relations
• Provide required reports and planning as well as sales forecasts ensuring forecast accuracy
• Support team goals and actions for delivery of targets

Qualifications

• 5+ years working experience in related field
• HND/BSc in Engineering/Environmental Sciences or related field
• Professional Certification (COREN)
• Hands on experience of the construction industry and built-up environment
• ERP experience in CRM & Sales Force
• Knowledge of Micro & Macro Economic metrics.

Remuneration

• Competitive Benefits: Health Insurance, paid time off and paid holidays
• Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their careers.
• Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.
• Community Involvement: Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.
• Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.

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Job Summary

• In the role of Customer Service Officer, you will play a pivotal role in managing the end-to-end sales order process—from order intake to invoicing and delivery documentation—while ensuring inventory levels are optimized to meet customer demand.
• You will contribute directly to the achievement of business sales targets by taking full ownership of the sales order cycle and delivering exceptional service.

General Responsibilities

• Proactively manage the entire process of fulfilling a customer order from order entry in Local ERP to shipment; ensure that customer requirements are met.
• First customer contact: Regular information exchange with customer
• Prompt response time in terms of client enquiries and delivery
• Ensure verified processed sales order are converted to invoices in line with Sika’s condition of sale
• Documentation of customers management
• Creation of credit notes after confirmed returns and approvals
• Manage sample request and records after all required approvals
• Regular reconciliation of invoices and communication of SOA with clients while maintaining an up-to-date filing system
• Registration and onboarding new clients with all necessary documentation and approval.

Qualifications

• B.Sc Degree / HND in Business or related fields
• Minimum 3 years cognate experience
• Proficiency in Microsoft Office
• Excellent presentation and analytical skills
• Strong communication and negotiation skills
• Attention to details
• Excellent organization & time management skills
• Fluent English (written and oral)
• Proven track record of work experience in Sales or Logistics

Competitive Benefits
Health Insurance, paid time off and paid holidays.

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