Role Overview

• The Assistant Head of the Training Academy supports the strategic and operational leadership of the Academy, ensuring the successful design, delivery, promotion, and growth of high-quality trainings

Key Responsibilities
Training Strategy & Programme Development:

• Identify and develop training opportunities by engaging and coordinating subject matter experts
• Support the development of high-quality, competitive training proposals tailored to client and market needs.
• Ensure the creation and execution of an annual training calendar that is market-relevant, commercially viable, well-priced, and effectively promoted.
• Identify and define appropriate target audiences for training programmes to maximize impact and enrolment.
• Maintain a well-profiled, high-quality database of IT and Project Management training offerings and skills.

Academy Operations & Unit Management:

• Support the management and continuous improvement of Academy unit, including:
  • Instructor-Led Training (ILT)
  • E-learning and digital learning solutions
  • Recruitment and outsourcing services for external clients
• Ensure quality delivery, operational efficiency, and alignment with Academy growth objectives.

Business Development, Marketing & Brand Growth:

• Support the strategic growth and positioning of the DJA Academy brand
• Coordinate digital marketing initiatives, including mailing lists, email campaigns, and targeted advertisements.
• Monitor market trends, competitor activity, and customer needs to inform programme and pricing decisions.
• Leverage CRM tools for opportunity tracking, client history management, automated outreach, and data-driven insights.

Client Relationship Management:

• Develop and maintain a rich, up-to-date client database.
• Build and sustain strong relationships with key decision-makers, including training managers, and end customers.
• Act as a trusted partner to clients, ensuring consistent service quality and long-term engagement.

Required Skills & Competencies:

• Strong stakeholder management skills, with confidence engaging senior and executive-level clients.
• Commercial mindset with the ability to balance quality, revenue, and operational efficiency.
• Strong communication, coordination, and leadership capabilities.

Qualifications & Experience

• Education: A good first degree in a relevant discipline.
• Professional Certifications: IT and/or Project Management certifications are required.
• Experience: Minimum of 5 years experience in training, learning solutions, academy management, professional services, or a related role.
• In line with our commitment to diversity and inclusion, we particularly encourage applications from qualified female candidates.